Frequently Asked Questions (FAQs)
At Baha 1004 (Baha Cheonsa), we are committed to delivering an exceptional shopping experience. We understand that you might have questions about our products, services, or policies, and we are here to assist. Below, you’ll find answers to some of the most frequently asked questions. If you need further assistance, feel free to reach out to us through our ‘Stay in Touch’ form. We’re happy to help in any way we can!
What is Baha1004?
Baha1004 (pronounced Baha Cheonsa) is a Bahamian owned online store specializing in authentic Korean skincare products. The name is a playful combination of numbers and language. In Korean, the numbers “1004” are pronounced as “cheon-sa” (천사), which also means “angel.” This creative play on words reflects the brand’s mission to bring fun to your skincare routine through high-quality and authentic Korean skincare inspiring beauty, confidence, and selfcare.
Do you ship to all islands in The Bahamas?
Yes, we deliver to all islands in The Bahamas. Shipping costs and delivery times may vary depending on your location.
When can I pick up or receive my order?
All orders are prepared for next-day pickup or delivery to ensure everything is packed with care.
Pickups are handled at our designated business location (not a storefront), and delivery is available island-wide.
If you’re a returning customer or we’ve arranged something in advance, same-day pickup may be possible — just message us and we’ll do our best to accommodate
Where do your products come from?
All Baha1004 products are sourced directly from South Korea and shipped to The Bahamas. We do not use external third-party sellers like Amazon or Walmart—no resellers, no repackaged goods. Everything we offer comes from authorized Korean distributors to guarantee authentic formulations.
We never sell American reformulations. What you get is the real deal—just as it’s sold in South Korea.
Are your products authentic?
Absolutely! All our products are sourced directly from South Korea from reputable Korean brands and distributors to ensure authenticity and quality. Are inventory also comes with certification of authenticity.
Are your products new and unopened?
Yes, all products sold by Baha 1004 are brand new and sourced directly from authorized Korean suppliers. However, on rare occasions, some parcels are opened by Bahamas Customs during import inspection. This may result in slight external packaging imperfections, such as damaged tape or seals. Rest assured, the actual products inside are untouched, unused, and remain in perfect condition. These items are safe, authentic, and sold at full price due to their uncompromised quality.
Can I return a product if it doesn’t work for me?
Due to the nature of skincare, we cannot accept returns for opened or used products. However, if your item arrives damaged or incorrect, please contact us within 7 days for assistance.
What payment methods do you accept?
We currently accept cash on delivery (COD) and bank transfers. Payment details will be provided at checkout.
How do I choose the right products for my skin type?
Each product page includes detailed descriptions and usage instructions to help guide your choice. However, this site is not intended to replace professional medical advice. If you’re unsure about which products are best for your skin, or if you have any questions, please contact us through our “Stay in Touch” form for personalized recommendations. Baha Cheonsa is not liable for any allergic reactions or adverse effects from the use of our products. Always patch test before applying new skincare products.
Can I get samples before purchasing?
We occasionally include samples with orders or during special promotions. Follow us on social media or subscribe to our newsletter to stay updated!
Do you offer discounts or promotions?
Yes! Check out our website and social media for seasonal sales, exclusive offers, and loyalty rewards.
Can I get a refund if I no longer want my order?
We currently do not offer refunds once an order has been placed. However, store credit can be issued if unopened products are returned in their original condition. Please ensure your order is accurate before completing the checkout process.
How can I contact Baha Cheonsa for further questions?
You can reach us through:
- Our Contact Page form
- Direct messages on Instagram or Facebook (@thebaha1004)